Orders are despatched Monday to Friday (except on UK Bank holidays).
Delivery is Monday to Friday, (Royal Mail sometimes deliver on Saturdays), there are no deliveries on Sundays or bank holidays.
Delivery is by Royal Mail Tracked or courier, and tracking information will be emailed and/or texted for all services.
Please check your spam folder if you have not received the tracking email within 1 working day of receiving the despatch email.
You are welcome to ask for the parcel to be left in a safe place, but please note that by doing so, we are unable to compensate if the parcel is unable to be found etc. once showing delivered on the tracking.
Please ensure you are available for the delivery and respond to the courier if they contact you, as there is a charge if a parcel is ultimately returned to us as undeliverable through no fault of the courier.
All of the UK
(except Channel Islands)
Orders £65 and over
Standard FREE
Despatch within 1 working day, delivery usually within 2-4 working days*
Express £4.99
Orders placed before 1pm are usually next working day*
Orders under £65
Standard £3.99
Despatch within 1 working day, delivery usually within 2-4 working days*
Express £6.99
Orders placed before 1pm are usually next working day*
*Please note: The most up to date information about delivery options can be found when you check out, and supersedes this information which is only a guide. Highland and Islands may have longer delivery times, which will be stated at checkout depending on your postcode.
Delivery may occasionally take longer than the estimated time frames, and we are unable to guarantee delivery dates. We are unable to compensate for, or refund postage for delivery that takes longer than expected as this is unfortunately beyond our control.
*If a product shows the message 'Available to ship in approximately X - X working days' in orange, the delivery time is in addition to the shipping estimate.
Jersey (JE), Guernsey (GY)
Orders £65 and over
Standard (Max. 5kg) FREE
Despatch within 1 working day, delivery usually within 3-5 working days*
Express (Max. 5kg) £4.99
Orders placed before 1pm are despatched the same day, delivery is usually 2-3 working days*
Orders under £65
Standard (Max. 5kg) £3.99
Despatch within 1 working day, delivery usually within 3-5 working days*
Express (Max. 5kg) £6.99
Orders placed before 1pm are despatched the same day, delivery is usually 2-3 working days*
The delivery charge for all services covers up to 5Kg. If your order weighs more than 5kg when packed, we will contact you by email to let you know the weight. If you wish to continue with the order, additional postage of £3.99 (standard)/£6.99 (express) for every additional 5Kg will apply.
Delivery may occasionally take longer than the estimated time frames, and we are unable to guarantee delivery dates. We are unable to compensate for, or refund postage for delivery that takes longer than expected as this is unfortunately beyond our control.
*If a product shows the message 'Available to ship in approximately X - X working days' in orange, the delivery time is in addition to the shipping estimate.
NI and International
We are currently unable to ship to, or receive returns from Northern Ireland, or anywhere outside of the UK.
