Acceptance
When you make a purchase from this website, you are indicating
that you agree to be bound by our terms and conditions (your statutory rights are not affected)
so please read them carefully and print a copy for your records. We may at anytime revise these
terms and conditions without notice. It is up to you to ensure you regularly review and reprint
them for your records as necessary.
Law and Jurisdiction
Contracts for the purchase of Products through our site will be governed by English law.
Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Your personal shopping account
Please ensure that any information you give us is complete and
correct, and update us as soon as possible if any of them change, or if you wish to be removed
from our database. The details you provide us with must be the details held on record with your
credit card company if that is how you choose to pay, as failure to do so may lead to delays in
processing your order. Please ensure you enter the correct postcode in the box marked postcode
on the account/delivery address as our system will offer you the relevant options based on this
information!
When using this website, you are responsible for ensuring that
all account details and passwords are kept confidential, and you accept responsibility for all
activity occurring within your account. If you believe that any of this information has been
made known to someone else, or is being misused, please contact us immediately (Please see
contact details below)
We reserve the right to edit or remove content, refuse access to this
website or cancel an order at our discretion. If we cancel an order, we will notify you
immediately and you will not incur any costs.
Pricing and availability
The total price of your goods will be stipulated at the time
you place your order or at the end when your order has been confirmed. All prices are in pounds
sterling including the relevant taxes for the UK where applicable. Any customs or import duties
due when your order reaches its destination country are your responsibility.
The 'confirmation' stage sets out the final details of your order.
Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered.
Please note that this e-mail is not an order confirmation or order acceptance from The Saddlery Shop Ltd.
Acceptance of your order and the completion of the contract
between you and us will only take place on despatch of the products ordered to the address supplied
unless we have notified you that we do not accept your order or you have cancelled it in the meantime.
While we try and ensure that all prices on our website are accurate,
errors may occur. If we discover an error in the price of goods you have ordered we will inform you
as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you we will treat the order as cancelled. If you cancel and
you have already paid for the goods, you will receive a full refund.
On extremely rare occasions, the cost of the product may have
increased but not updated on the website, taxes may have not been included in the price, or they
may have changed. We will inform you immediately and before dispatch if this is the case to
ensure you still wish to purchase, but at the revised cost.
We reserve the right to refuse or cancel an order for goods if
it has been listed at the incorrect price due to a typographical error, or the price from our
suppliers, tax or duty office was incorrect when our price was published. If you have already
been charged we will immediately refund you the total amount you have paid (including any
delivery charges).
All products and services offered for sale on this website are
subject to availability and may be withdrawn at any time. Pictures used are for illustration
only and although we endeavour to be as accurate as possible, may differ slightly from the
actual product supplied. If goods cannot be supplied for any reason we will contact you and
you will not be charged for the items ordered. If payment has already been taken, you will be
refunded for the cost (and any postage charges if applicable) immediately.
We endeavour to hold stocks of all our active products, but
if we are out of stock of your chosen item we will inform you of an estimated delivery date
(subject to availability).
Some items may be shipped direct to you from our supplier in
order for you to receive your chosen items as quickly as possible. This means that you may
receive your order in separate parts, but will not incur any additional carriage charges
(unless stated on your order conformation due to part of your order being out of stock at the
time of ordering)
We cannot be held responsible for compensating you for any
other losses you may suffer if we do not supply the goods.
Order Procedure and Payment
You can order securely online or by telephone. You can register an account with us, or checkout as a guest.
When ordering online:
- Place the items you wish to purchase in your basket and proceed to checkout.
-
If you already have an account with us, simply log in at this point. If you have not shopped with us before, you can either checkout as a guest, or create an account during the checkout process.
- Once you have entered your details, you must tick to confirm you wish to place an order and agree to the Terms and Conditions.
- You will then enter your payment details (card or PayPal)
- The payment will then be securely processed (we take instant payment in sterling), and an order acknowledgement email will be sent to you (to the email address you supply), to confirm that we have received your order.
- If for any reason we are unable to fulfil your order, we will issue a full refund within 30 days of taking the original payment.
- Please ensure you check all emails for accuracy, and let us know immediately if there are any errors. The only email that constitutes entry into a contract of sale is the email that tells you that your order has been despatched. No other email from us constitutes this contract. Title of the Products in the shipment will then pass to you upon delivery.
- If there are any issues with your order, a member of the customer services team will contact you.
Card Security
Our site uses the most secure methods of payment processing possible, and no card details are stored anywhere on our website or premises. We are fully PCI compliant, and follow very strict procedures to ensure complete data and card security.
When you place an order with us by card (if not using PayPal), our payment provider will store a secure 'token' on their system to enable you to check out faster next time you buy from us. If you wish to have this token removed, please contact us and we can delete this for you straight away.
Faulty Goods
If you receive an item that has a fault, or a product develops a fault, please do not use the product (or stop using it immediately) and contact us. We will not be held liable for any other costs relating to faulty goods (such as loss of earnings, entry fees etc).
Our Liability
Nothing in this contract or elsewhere will exclude or limit our liability in relation to your consumer protection rights, and your statutory rights are not affected.
We are not responsible for loss or damage of a nature that we could not reasonably have foreseen, which results from you misusing the goods (including using them for a purpose other than they were designed), or loss or damage as a result of wear and tear, or from goods which are damaged after being delivered to you.
Some of the items that we sell are more of a fashion nature and may not be suitable for sports and other activities. You should therefore ensure that you are satisfied that a product is suitable for the purpose for which you intend to use it.
The contract that we enter into with you, shall be only with you as a consumer, and we will not be liable for any business losses that you may suffer as a result of us breaching the contract, including where goods are found to be faulty. For example we will not be liable for loss of profits or loss of income.
Links
We are not responsible for the content or reliability of
linked websites. Listings should not be taken as an endorsement of any kind. We cannot
guarantee that these links will work all the time, and we have no control over their
availability.
Copyright
All material, text and images contained in this website are
the property of The Saddlery Shop Limited, or used under licence from the relevant body and
must not be used for any purpose without consent from the relevant party. The Saddlery Shop
Limited does give permission for these terms and conditions to be printed and retained by
its customers for their reference, (and this practice is recommended) but no permission is
given for these terms and conditions to be used in any other capacity without prior
permission.
Disclaimer
We hope you enjoy using our website, but please note that the
use of this website is entirely at your own risk. We cannot accept any responsibility for loss,
disruption or damage to your data or your computer system which may occur during or because of
the use of this website.
We will always try to give you helpful and totally honest
advice, but the decision to purchase an item ultimately lies with the customer and we cannot
be held responsible for any consequences relating to any products purchased from this
website.
Please ensure you enter the correct postcode in the box
marked postcode on the account/delivery address as our system will offer you the relevant
options based on this information!
Despatch times: The despatch date is based on the longest
despatch estimate given for a product within an order, for example if you order 3 items and
all 3 are ‘in stock’ the order will usually be despatched same day (if placed before 12pm). If however
you ordered 3 items and 2 items are ‘in stock’ but one item has ‘available to ship in: 2-3
days’ then your order will be held until all items are present and then despatched on the
selected postage option, listed below. You can request in stock items to be despatched
immediately, and all other items to follow, this will incur a single additional standard
postage charge for despatch of the remaining goods.
Postage rates are as follows:
Orders are despatched Monday to Friday (except on UK Bank holidays).
Delivery is Monday to Friday, (Royal Mail sometimes deliver on Saturdays), there are no deliveries on Sundays or bank holidays.
Delivery is by Royal Mail Tracked or courier, and tracking information will be emailed and/or texted for all services.
Please check your spam folder if you have not received the tracking email within 1 working day of receiving the despatch email.
You are welcome to ask for the parcel to be left in a safe place, but please note that by doing so, we are unable to compensate if the parcel is unable to be found etc. once showing delivered on the tracking.
Please ensure you are available for the delivery and respond to the courier if they contact you, as there is a charge if a parcel is ultimately returned to us as undeliverable through no fault of the courier.
All of the UK
(except Channel Islands)
Orders £65 and over
Standard FREE
Despatch within 1 working day, delivery usually within 2-4 working days*
Express £4.99
Orders placed before 1pm are usually next working day*
Orders under £65
Standard £3.99
Despatch within 1 working day, delivery usually within 2-4 working days*
Express £6.99
Orders placed before 1pm are usually next working day*
*Please note: The most up to date information about delivery options can be found when you check out, and supersedes this information which is only a guide. Highland and Islands may have longer delivery times, which will be stated at checkout depending on your postcode.
Delivery may occasionally take longer than the estimated time frames, and we are unable to guarantee delivery dates. We are unable to compensate for, or refund postage for delivery that takes longer than expected as this is unfortunately beyond our control.
*If a product shows the message 'Available to ship in approximately X - X working days' in orange, the delivery time is in addition to the shipping estimate.
Jersey (JE), Guernsey (GY)
Orders £65 and over
Standard (Max. 5kg) FREE
Despatch within 1 working day, delivery usually within 3-5 working days*
Express (Max. 5kg) £4.99
Orders placed before 1pm are despatched the same day, delivery is usually 2-3 working days*
Orders under £65
Standard (Max. 5kg) £3.99
Despatch within 1 working day, delivery usually within 3-5 working days*
Express (Max. 5kg) £6.99
Orders placed before 1pm are despatched the same day, delivery is usually 2-3 working days*
The delivery charge for all services covers up to 5Kg. If your order weighs more than 5kg when packed, we will contact you by email to let you know the weight. If you wish to continue with the order, additional postage of £3.99 (standard)/£6.99 (express) for every additional 5Kg will apply.
Delivery may occasionally take longer than the estimated time frames, and we are unable to guarantee delivery dates. We are unable to compensate for, or refund postage for delivery that takes longer than expected as this is unfortunately beyond our control.
*If a product shows the message 'Available to ship in approximately X - X working days' in orange, the delivery time is in addition to the shipping estimate.
NI and International
We are currently unable to ship to, or receive returns from Northern Ireland, or anywhere outside of the UK.
Goods damaged in transit
When you sign for your delivery
from the carrier, you must check you are receiving the correct number of parcels your are
signing for, and ensure that you make a note if there appears to be any damage to any of the
parcels, on the consignment note. Please make sure you open your parcel immediately and
carefully check the contents, as you must inform us within 3 working days of delivery of
any damaged or incorrectly sent goods, (Please quote your order number in all
correspondence).
Goods lost in transit
We will not accept liability for goods lost in transit/ any discrepancies with your order,
unless we are notified within 5 working days from the expected delivery date
(this is taken to be 2-3 working days from the advised date of despatch for standard delivery,
1-2 working days for express delivery option).
Ownership and Contact Details
www.thesaddleryshop.co.uk
www.thesaddleryshop.net
www.thesaddleryshop.com
www.thesaddleryshop.co
www.thesaddleryshop.biz
are owned by The Saddlery Shop Ltd
Correspondence address:
Trelawne Farm,
Chilla,
Beaworthy,
Devon,
EX21 5XE
Registered Office address:
The Saddlery Shop Ltd,
69 High Street,
Bideford,
Devon,
EX39 2AT
Company registration number: 5063147
VAT number: 624 8248 32
Email- customerservices@thesaddleryshop.co.uk
Terms and conditions and all material contained on this website are copyright of
The Saddlery Shop Ltd 2006 - 2026 and are subject to change at any time.
